Available courses

Bottom-Line Impact Groups*

Bottom-Line Impact Groups is the best peer group process for the independent shop owner in the automotive repair shop industry.

You are grouped with non-competing colleague shop owners who will guide and coach you into success whether you want it or not and when your shop is successfully among the best of the best in your area you will be expected to do the same for other members. Though, don't be fooled by this process is not for the faint-of-heart. Only serious shop owners need to apply.

You can find more detailed information here. [PDF].

Course notes:

*An asterisk in course titles indicate scheduled live, instructor-led workshops and not available in the self-paced format.

Guerrilla Shop Management

How well do you really know business?

This course covers the entire spectrum of managing an auto repair business. It begins by identifying the major areas of focus such as planning, labor inventory management, financial statements and operations, employee management and compensation, and marketing. 

Participants of this workshop will learn methods to evaluate their current operations and create a business plan that will, as a live document, enable them to carefully plan each move throughout their business including staffing, compensation, understanding of financial statements and ratios, managing their labor inventory and marketing.

Course notes:

*An asterisk in course titles indicate scheduled live, instructor-led workshops and not available in the self-paced format.

Get Your Share of the Highly-Profitable Fleet Business

Fleets bring multiple vehicles.

This course focuses on methods to source, evaluate, acquire fleet customers, increase vehicle count and drive up sales and profits. Learn methods to understand and evaluate potential fleet customers, how to assess the shop’s capabilities in performing fleet service and repairs, pricing methodology, accounts receivable management, collections policies and procedures, marketing strategies and more.

We offer special “inside knowledge” of the fleet business and keys for a competitive advantage in securing a profitable fleet business.

Course notes:

Advanced Selling Skills for the Service Advisor*

Lions eat lambs.

This course and workshop focuses on advancing sales skills through experience. You will be run through the gauntlet with new interactive training and exercises enabling you to easily turn more telephone calls into appointments, close more service sales, and increase gross profits. Student performance is closely monitored and analyzed on instant video replay. We guarantee the knowledge and new skills gained from this workshop will change the way business is being done. This course utilities and trains:

  • Advanced selling techniques and methods.
  • Developing new sales strategies
  • Increasing profits
  • Closing more sales
  • Improving customer retention rates.

Course notes:

*An asterisk in course titles indicate scheduled live, instructor-led workshops and not available in the self-paced format.

Front-Line Impact Groups

The Service Advisor Mastery Program is a 12-month rolling drop-in course which focuses on deep, intense sales training and coaching. A new track of the course begins each quarter.

Featuring our hugely popular and successful Service Advisor Skills workshop and the Advanced Selling Skills for the Service Advisor advanced course shop owners can be assured this results-based training and ongoing coaching will improve the shop's efficiency, hours per repair order, customer satisfaction, technician productivity, and overall a consistently healthy bottom line.

This Service Advisor program provides detailed, thorough, precise, intense Training, Coaching, and Accountability that transforms Service Advisors.

This is not some one-day interactive lecture; it is a heavy-duty, intense ongoing training and coaching solution designed and intended for the long-haul. It's an investment meant for your team to grow and improve over time consistently, continually, and profitably.

Service Advisor Mastery Program

The Service Advisor Mastery Program is a 12-month rolling drop-in course which focuses on deep, intense sales training and coaching. A new track of the course begins each quarter.

Advisor advanced course shop owners can be assured this results-based training and ongoing coaching will improve the shop's efficiency, hours per repair order, customer satisfaction, technician productivity, and overall a consistently healthy bottom line. This Service Advisor program provides detailed, thorough, precise, intense Training, Coaching, and Accountability that transforms Service Advisors.

This is not some one-day interactive lecture; it is a heavy-duty, intense ongoing training and coaching solution designed and intended for the long-haul. It's an investment meant for your team to grow and improve over time consistently, continually, and profitably.

Service Advisor Skills*

What makes a quality repair shop?

In the eyes of the client, it is the first impression of the service advisor. Improve your facility so as to provide a better selling environment and create a team-approach to sales. The well-trained service advisor provides quality service and is the key to winning and keeping clients. With the proven techniques are covered:

  • Improve listening skills and customer-handling techniques.
  • Better solve customer complaints.
  • Improve telephone selling and conversions.
  • Implementing more profitable selling phrases.
  • Improve customer write-up and follow-through.
  • Write more profitable repair orders.
  • Sell diagnostic labor more profitably.

To increase gross profit and convert customer complaints into higher satisfaction in this day of intense competition, it is imperative that service advisors improve their communication and sales skills.

Course notes:

*An asterisk in course titles indicate scheduled live, instructor-led workshops and not available in the self-paced format.